Last updated: June 2026
1. Booking request model — Submitting a request through SamuiDeals is not an instant confirmed booking. It is a booking request. SamuiDeals must first check availability with the relevant operator, partner, or service provider.
2. No payment before availability confirmation — No payment is required before availability is confirmed. Payment or deposit instructions are only sent after SamuiDeals confirms availability and final booking details.
3. Booking confirmation — A booking is only confirmed when SamuiDeals or the operator confirms availability, final details, pickup information, any payment or deposit requirement, and the customer completes any required payment or confirmation step.
4. Prices and estimated totals — Prices or estimated totals shown on the website are guidance before confirmation. Final prices may depend on date, group size, pickup area, private or custom requests, operator availability, season, or special conditions.
5. Custom quote and private options — Private tours, custom services, group bookings, transport, property, events, and special requests may require a custom quote. The final price is confirmed after review.
6. Customer information — Customers must provide accurate name, WhatsApp number, email, travel date, pickup area or hotel, number of guests, and special requests. Incorrect information may delay or prevent confirmation.
7. WhatsApp and email communication — SamuiDeals may use WhatsApp for fast communication and email for request details, confirmed booking details, pickup information, payment instructions, receipts, updates, and records.
8. Pickup and travel details — Pickup time, pickup area, meeting point, operator contact, what to bring, and final schedule are confirmed after availability is checked. Customers should be ready on time and follow confirmed instructions.
9. Operator rules — Operators may have their own rules, including age restrictions, health and safety requirements, no-show rules, cancellation rules, weather rules, luggage limits, pickup area limits, and payment rules.
10. Customer responsibility — Customers are responsible for checking booking details, being reachable by WhatsApp or email, arriving on time, following safety instructions, and providing correct information.
11. Weather, sea, traffic, and safety changes — Weather, sea conditions, road conditions, safety concerns, government restrictions, operator issues, or force majeure events may cause changes, delays, rescheduling, or cancellation.
12. Payment after confirmation — Payment methods may include PromptPay, bank transfer, cash payment, pay on site, or card payment if supported. Final payment options depend on the operator and booking type and are confirmed by WhatsApp and/or email.
Customer lateness, no-show, and refund decisions
Customers must be ready at the confirmed pickup time or meeting time. If the customer is late, unreachable, provides incorrect pickup or meeting information, misses the agreed pickup or meeting time, or does not attend the confirmed booking, the booking may be treated as a no-show.
In a no-show or late-arrival situation, refund may not be available.
Refund decisions depend on the operator’s policy, booking timing, payment status, service type, and the situation that occurred. SamuiDeals may review the case, communicate with the operator, and decide the final customer-facing refund amount based on the confirmed booking terms, operator charges, payment fees, and any non-refundable costs.
If a refund is approved, the refund amount may be reduced by:
operator cancellation or no-show fees
payment processing, bank transfer, or card fees
non-refundable deposits or reserved service costs
any SamuiDeals service/admin fee that was clearly disclosed before payment
If the operator has already reserved staff, transport, boat space, pickup service, private arrangements, or other resources for the booking, a full refund may not be possible.
Final refund terms will be shared before payment whenever possible.
14. Changes by customer — Customers should contact SamuiDeals as early as possible for date, guest count, pickup, or option changes. Changes are subject to availability and operator approval.
15. Role of SamuiDeals — SamuiDeals helps coordinate booking requests, communication, and support. Some services are provided by third-party operators or partners, and SamuiDeals may not directly operate every tour or service listed.
16. Contact — For booking questions, contact SamuiDeals at hello@samuideals.com. This email can be changed later.
These terms are provided for general information about how SamuiDeals handles website use, booking requests, customer data, and support. SamuiDeals may update these terms from time to time.